Helpdesk

Helpdesk

Find out how to configure your Assistance application to give your customers the best possible service!

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Last Update	04/16/2026
Completion Time	10 hours 43 minutes
Members	27

Français Académie Nalios FR

- Introduction and ticket creation
  
  Preview
- Set up an automatic e-mail system to receive tickets in several languages (V17)
  
  Preview
- Configuration of support teams
  
  Preview
- Customer assessment
  
  Preview
- Creating a ticket using a form
  
  Preview
- SLA policy management
  
  Preview
- On-site Support / Service link
  
  Preview
- Setting up a live chat
  
  Preview
- Put labels on your support tickets using the web form
  
  Preview
- Invoicing support tickets with timesheets
  
  Preview
- Gérer les tickets sans réponse
- De la tâche de projet au ticket d'assistance