As a Customer Success Manager, you will join our HQ in Suarlée, near Namur, within a team of 30 people where everyone knows each other, where mutual support is the order of the day, and where no one is just a number. A human-sized structure, but with the ambition and references of a major market player.
But Nalios is much bigger than that : we are also present in Flanders, in Switzerland, in France, in Martinique, in the United States...
And a little secret: we are not going to stop there... :-)
The sales team is intentionally small. You work directly with the Head of Sales, no intermediate hierarchical layer, a direct impact on strategy and results.
Very concretely, your role consists of:
You join the sales team as a Customer Success Manager. From the first discussions with a new client, you are present as responsible commercial of theproject. You carry the relationship from the first meeting to the go-live, and well beyond. You ensure that each project starts well, runs well, and ends well.
Your playground : our existing clients. You know them, you weave a privileged relationship with them over time, and you become their trusted contact at Nalios.
Regarding your responsibilities:
Presence from the beginning, commitment until the end
You are commercially involved from the early stages of the project. You lay the right foundations, align expectations, and ensure that the transition to the project teams happens smoothly. You remain the guiding thread throughout the cycle.
Proactive follow-up of your clients
You anticipate needs, you detect weak signals before they become problems. You prevent crises rather than manage them.
Development of the relationship
You build a lasting trust relationship. Your clients talk about Nalios around them — you create Customer Success Stories and referrals because you have truly supported them well.
Internal coordination
You connect the client with the project, support, and management teams. You ensure that commitments are met.
Identification of upsell opportunities
You detect unmet needs: new modules, scope extensions, complementary services. You feed the pipeline and directly contribute to customer revenue growth.
Do you want to know who you will be working with? Check this short video by Cédric, our Head of Sales!
"A good customer relationship is about trust and transparency; we give transparency and receive trust. I make it a point to always recommend the best solution for our clients, even if it’s not always what suits me commercially. The long-term relationship is what matters most."
The desired profile:
A experience in the world of ERP or digital solutions, with a strong sense of B2B customer contact.
Experience with Odoo (sales, implementation, or project management) is a real asset
You have a working knowledge of French and English, Dutch is a plus.
You listen before speaking , and you understand the , et tu comprends les business stakes of your clients beyond the features Odoo.
You are organized, reliable, and you hate bad surprises as much as your clients.
You are comfortable over time : you build relationships, not just contracts.
It is also important to hold a valid B driver's license and be eligible to work in Belgium (unfortunately, we cannot provide support at this level).
Our offer:
Our goal is to create a work environment in which you feel comfortable and which allows you to evolve rapidly and take on responsibilities in a young and entrepreneurial structure.
A competitive salary
It may seem obvious, but it's still important to mention. We offer a comprehensive package that includes a company car, fuel card, mobile phone subscription, laptop, meal vouchers, etc.
An open-minded and relaxed atmosphere
We take our mission very seriously. However, between us, we don't really take ourselves too seriously. We hope you're the same (otherwise, we'll change your mind over a beer). You'll also participate in choosing the menu for Friday lunch: a real topic of conversation in the team!
A comprehensive and rapid onboarding process
After just two weeks, you will already be involved in your first projects. You will also be accompanied and supported by our two founders to ensure an extremely rapid learning curve.
You will rarely be bored.
In our profession, we learn every day, and there is a wide variety of projects we work on. You will never do the same thing two days in a row.
Your influence will be welcome.
Your role will be very important to us, and we aspire to make you a cornerstone of our structure.
A share in the company's results
Because we believe that our future employees will be the pillars of our organization, we award performance-based bonuses every year.
Compensation & flexibility
The indicative gross salary for this position is between €2,400 - €2,800, depending on your experience, your level of seniority, and your knowledge of our business.
In addition to that, you also receive commissions based on your results.
At Nalios, we operate with a flexible salary package logic: an annual budget is defined for the position, then you can compose part of your package according to your needs and priorities.
On top of that, our cafeteria plan also allows you to adapt certain benefits: insurance, IT equipment, additional leave, bike leasing, warrants, etc.
We also place a lot of importance on daily flexibility: remote work, variable hours, and autonomy in organizing work are part of our way of operating.
The goal is simple: to offer you a coherent, flexible package tailored to your daily life.
About Us:
We founded Nalios in October 2020. Our mission is to help businesses transform their productivity through efficient and innovative management tools. We firmly believe that Odoo is one of these tools, which is why we are an Official Partner of this incredible management software.
Our obsession is to provide excellent service to our clients, both for Odoo implementation and for advice on managing their business.
We have spent many years as functional consultants at Odoo S.A., giving us extensive experience in project implementation.
We aspire to become one of the top Odoo partners in Europe in the years to come, and that's why we count on you to help us achieve this.
